tbd22 Privacy Policy — Your Data, Your Rights
We are committed to protecting the privacy of every player on tbd22. This policy explains what data we collect, why we collect it, and how you can control it.
This Privacy Policy ("Policy") describes how tbd22 ("we", "us", "the Platform") collects, uses, stores, and discloses personal information about individuals ("you", "Player", "User") who register for, access, or use the tbd22 platform at tbd22.vip. This Policy forms part of tbd22's Terms and Conditions and should be read alongside them.
By creating an account on tbd22 or by continuing to use the platform after this Policy has been updated and published, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use tbd22.
1Information We Collect
tbd22 collects personal information from you through a number of channels: directly from you when you register or interact with the platform, automatically when you use the platform, and from third parties such as payment processors and identity verification providers. The categories of information we collect are described below.
Registration and Identity Information
- Full name, date of birth, and gender as provided at registration.
- Contact details including mobile phone number and email address.
- Residential address or billing address where required for KYC purposes.
- Government-issued identity document details (National ID, passport, or driving licence) when KYC verification is required.
Financial and Transaction Information
- Details of deposits and withdrawals including amounts, timestamps, and payment method identifiers (such as bKash or Nagad account numbers, masked for security).
- Betting and gaming history, including games played, wager amounts, outcomes, and bonus usage.
- Account balance history and transaction logs.
- Records of any promotional offers claimed, bonus funds credited, and rollover progress.
Technical and Usage Information
- IP address, device type, operating system, browser type and version, and screen resolution collected automatically when you access tbd22.
- Session duration, pages visited, clickstream data, and feature interactions — used to improve platform performance and personalise your experience.
- Geolocation data (country and region level only) derived from your IP address, used for compliance and fraud prevention purposes. tbd22 does not collect or store precise GPS coordinates.
2How We Use Your Information
tbd22 processes your personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes listed below, and we do not sell your data to any third party for advertising or marketing purposes.
- Account management: to register your account, verify your identity, process deposits and withdrawals, and manage your player profile.
- Service delivery: to provide access to games, betting markets, promotions, and customer support, and to process your wagers and winnings correctly.
- Regulatory compliance: to fulfil our anti-money-laundering (AML) obligations, conduct age verification, perform KYC checks, and report to relevant authorities where required by applicable law.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited activities.
- Responsible gaming: to monitor play patterns that may indicate problem gambling behaviour and to apply responsible gaming tools such as deposit limits and self-exclusion where requested or required.
- Marketing communications: to send you promotional offers, bonuses, and platform updates by SMS, email, or push notification — but only where you have opted in or where we have a legitimate interest in communicating with you and you have not opted out.
3Legal Basis for Processing
tbd22 processes personal data under one or more of the following legal bases, depending on the nature and purpose of the processing activity.
- Contract performance: processing that is necessary to fulfil our obligations to you under the Terms and Conditions — for example, processing deposits and paying out winnings.
- Legal obligation: processing that is required to comply with applicable laws and regulations, including AML legislation, age verification requirements, and tax reporting obligations.
- Legitimate interests: processing necessary for our legitimate business interests — for example, fraud detection, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your fundamental rights.
- Consent: where we rely on your consent to send marketing communications or process data for optional features. You may withdraw consent at any time without affecting the lawfulness of prior processing.
4Sharing Your Information
tbd22 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose.
Authorised Service Providers
- Payment processors and mobile banking partners (including bKash, Nagad, Rocket, and card network operators) who need your payment details to process deposits and withdrawals on tbd22's behalf.
- Identity verification and KYC providers who assist tbd22 in verifying the identity and age of players in compliance with applicable regulatory requirements.
- Game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe) who may receive anonymised or pseudonymised session data necessary to operate game functionality — these providers do not receive your full identity or payment details.
Legal and Regulatory Disclosures
tbd22 may be required to disclose your personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of law where required by applicable law or valid legal process. We will notify you of any such disclosure where we are legally permitted to do so and where it is practicable to give prior notice.
5Cookies and Tracking Technologies
tbd22 uses cookies and similar tracking technologies to operate the platform, personalise your experience, maintain your session, and measure platform performance. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.
Types of Cookies We Use
- Strictly necessary cookies: required for the platform to function correctly — for example, maintaining your login session, remembering your language preference, and securing transactions. These cookies cannot be disabled without breaking core platform functionality.
- Analytics cookies: used to measure how players interact with tbd22 — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is aggregated and does not identify you personally.
- Preference and functionality cookies: used to remember your settings and preferences — for example, your chosen language, display preferences, and notification settings — so you do not have to re-enter them on each visit.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will impair the functionality of the tbd22 platform and may prevent you from logging in or completing transactions. Blocking analytics or preference cookies will not affect your ability to use the core platform.
6Data Retention
tbd22 retains your personal data only for as long as is necessary for the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following retention guidelines apply.
- Account and identity data is retained for the duration of your active account and for a minimum of 5 years after account closure, in order to meet our AML and regulatory obligations.
- Transaction records, betting history, and financial logs are retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping requirements.
- Marketing consent records and opt-out logs are retained for 3 years from the date of the consent or opt-out event, to allow us to demonstrate compliance with our marketing obligations.
7Your Privacy Rights
As a player on tbd22, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered username and a description of your request. We will respond within 30 days of receiving a valid request.
- Right of access: you may request a copy of the personal data we hold about you, together with information about how and why we process it.
- Right to rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you. Where the data in question is also held by a third-party processor, we will forward the correction request to them.
- Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation requires us to keep it. Please note that we may be unable to delete certain data where retention is required by law (for example, AML transaction records).
- Right to restrict processing: you may request that we restrict the processing of your data in certain circumstances — for example, while a rectification request is being considered, or while you contest the legal basis for our processing of your data.
- Right to object to marketing: you have an absolute right to object to us processing your personal data for direct marketing purposes at any time. We will stop processing your data for that purpose immediately upon receiving your objection.
tbd22 will not charge a fee for handling a rights request unless the request is manifestly unfounded, repetitive, or excessive. In such cases we may charge a reasonable administrative fee or decline to act on the request — we will tell you which applies and give reasons if we do so.
8Data Security
tbd22 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. While no internet platform can guarantee absolute security, we continuously review and improve our security practices.
Our security measures include but are not limited to the following.
- SSL/TLS encryption on all data transmitted between your device and the tbd22 platform, ensuring that your login credentials, payment details, and personal data cannot be intercepted in transit.
- Encryption at rest for sensitive stored data including identity document images, payment method identifiers, and account credentials.
- Access controls that restrict internal access to personal data on a need-to-know basis. tbd22 employees and contractors access only the data necessary for their specific role and are bound by confidentiality obligations.
- Fraud monitoring systems that run continuously to detect unusual account activity, suspicious login attempts, and patterns consistent with account takeover or financial fraud.
9Children's Privacy
tbd22 is strictly an adults-only platform. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage registration. If you are under 21 years of age, you must not register for or use tbd22.
If tbd22 discovers that personal data has been collected from a person under the age of 21 without appropriate age verification, we will take immediate steps to delete that data, close the associated account, and return any remaining balance in accordance with applicable law.
10Changes to This Privacy Policy
tbd22 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or change the purposes for which we use your data — we will notify you by email to your registered address or via an on-platform notification before the changes take effect.
The date at the top of this Policy indicates when it was last updated. Your continued use of tbd22 after a revised Policy has been published and you have been notified constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you should close your account and cease using the platform.
11Contact and Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how tbd22 has handled your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, and can assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
You can reach us by email at [email protected]. Please include your registered username, a clear description of your request or concern, and — for data rights requests — a copy of a government-issued ID so we can verify your identity before acting on your request. We aim to acknowledge all privacy enquiries within 48 hours and to resolve them fully within 30 days.
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